Terms and Conditions

General Terms & Conditions of Purchase


Welcome to (the “”). Please review the below Terms and Conditions that govern your visit to our Site and your use and purchase of products (“Services”) from our Site before you place an order on Kiabi. We recommend you visit this section from time to time as Kiabi may modify, alter or update these Terms and Conditions and Policies. Any changes made to these Terms and Conditions and/or Policies after you have placed an order on our Site will not affect that order unless Kiabi is required to make the change by law.


Acceptance of Terms and Conditions

These Terms and Conditions apply as between you, the User of this Site and Kiabi, the owner(s) of this Site. Your agreement to comply with and be bound by these Terms and Conditions occurs upon your first use of our Site. If you do not agree to be bound by these Terms and Conditions, you should stop using our Site immediately.


Age Restrictions

Persons under the age of 18 should use this Site only with the supervision of an Adult. Payment Information must be provided by or with the permission of an Adult. However, Kiabi reserves the right to only accept orders from those over 18.


Intellectual Property

All Content included on the Site including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Kiabi.

Your use of the Site and its contents grants you no right to reproduce, copy, distribute, store or in any other fashion re-use material from the Site unless otherwise indicated on the Site or unless given express written permission to do so by Kiabi or the relevant supplier or manufacturer.


Feedback, Comments and User Submissions

Kiabi welcomes your feedback and comments regarding our Site, products and Services. We do not accept confidential or proprietary information. All comments, feedback, ideas, suggestions, and reviews (“Submissions”) shared with Kiabi are not confidential and will become the sole and exclusive property Kiabi. You may not post any comments or reviews that contain obscene language or pretend to be someone other than yourself or use false email addresses. Kiabi reserves the right to remove or edit any submissions.

Links to Other Websites

This Site may contain links to other sites. Unless expressly stated, these sites are not under the control of Kiabi or that of our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another website on this Site does not imply any endorsement of the sites themselves or of those in control of them.

Use of Communications Facilities

When using the Contact form or any other online communications infrastructure, including but not limited to, web-based email, message boards, live chat facilities and email links (“System”) on the Site now or in the future you should do so in accordance with the following rules:

    • You must not use obscene or vulgar language
    • You must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist
    • You must not submit Content that is intended to promote or incite violence
    • It is advised that submissions are made using the English or Arabic language(s) as we may be unable to respond to enquiries submitted in any other languages
    • The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws
    • You must not impersonate other people, particularly employees and representatives of Kiabi or our affiliates or suppliers
    • You must not use our System for unauthorized mass-communication such as “spam” or “junk mail”
    • You acknowledge that Kiabi reserves the right to monitor any and all communications made to us or using our System
    • You acknowledge that Kiabi may retain copies of any and all communications made to us or using our System
    • You acknowledge that any information you send to us through our System or post on the Site may be modified by us in any way and you hereby waive your moral right to be identified as the author of such information. Any restrictions you may wish to place upon our use of such information must be communicated to us in advance and we reserve the right to reject such terms and associated information


In order to procure some of the Services and facilities on this Site you will need to create an Account, which will contain certain personal details and Payment Information that may vary based upon your use of the Site as we may not require payment information until you wish to make a purchase. By continuing to use this Site you represent and warrant that:

    • All information you submit is accurate and truthful;
    • You have permission to submit Payment Information where permission may be required; and
    • You will keep this information accurate and up-to-date.

Your creation of an Account is further affirmation of your representation and warranty.

It is recommended that you do not share your Account details, particularly your username and password. Kiabi accepts no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your Internet browser.

If you have reason to believe that your Account details have been obtained by another without consent, you should contact Kiabi immediately to suspend your Account and cancel any unauthorized orders or payments that may be pending.

Please be aware that orders or payments can only be cancelled up until provision of Services has commenced. In the event that an unauthorized provision commences prior to your notifying us of the unauthorized nature of the order or payment, Kiabi accepts no liability or responsibility and you should make contact with the third party service provider detailed in the Purchase Information.


Orders, Pricing and Merchandise Availability

Merchandise availability on Kiabi is not guaranteed, as stocks may be low. All orders are subject to acceptance and availability and in some cases orders cannot be processed. Kiabi reserves the right to refuse or cancel any order for any given reason at the time. When making an order on Kiabi you will receive an email with your order details confirming that we have received your order and that it is being processed.

All pricing information on the Website is correct at the time of going online. Kiabi reserves the right to change prices and alter or remove any special offers from time to time and as necessary.

In the event that prices are changed during the period between an order being placed and Kiabi processing that order and taking payment, provision of Services shall commence as per your order and you will be charged the original price.

Kiabi attempts to be as accurate as possible in the description of the products. However we do not warrant that such a description is totally accurate, complete, reliable and error free. In case you are not satisfied with the product ordered by you, you can return it to us according to the relevant provisions of our Returns Policy.



Upon receiving your order, Kiabi will send you an email confirming that we have received your order and that it is being processed. A validation check and authorization by the card issuer will be made and payment will be debited and cleared from your account at the time an order is made. 

We accept Visa, Mastercard, Cash on delivery and Tabby. You can also chose to pay cash upon delivery. If you elect to pay cash on delivery and do not pay for your order on delivery this will be a deemed rejection of the goods and title in the goods shall vest in us. In the event that your order is processed in the United Kingdom you may need to pay import tax to receive your goods. Kiabi will collect any import tax and duty due when taking payment for your order from you as agent for you and will pay these sums to the relevant authorities on your behalf.

Kiabi takes care to ensure that the Site is secure and that details of your order and payment are kept confidential, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.

Please note that we do not store credit card details nor do we share customer details with any third parties.

-  All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

- Saudi Arabia is our country of domicile

-Website  will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of Saudi Arabia

- We accept payments online using Visa and MasterCard credit/debit card in SAR. 

- Refunds will be done only through the Original Mode of Payment.

- Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of Saudi Arabia. 


Returns are free on Kiabi. You may return an item within14 days after receiving it. You will be refunded the full value of your purchase minus the shipping costs. Customs duties, clearance and handling fees are non refundable as they are paid to third parties. Please refer to our Returns Policy for details.


Store Credit

We do not provide any cash refunds, if you wish to return an item, the price paid for your items will be returned to you via Kiabi store credit or as a credit card refund (if you paid for your items using a credit card). You can then use this credit to purchase a new size, colour or a totally different item altogether. This store credit is valid for one year from the date of return.

Store credit can not be exchanged for cash or transferred to any person's bank account. This is for the sole purpose of use on




Insurance and Delivery

All orders made on Kiabi are insured from the time of dispatch until they are delivered to your specified delivery address. We require a signature for all orders delivered at which point the goods are no longer the responsibility of Kiabi and that responsibility passes on to you.

Please note that Kiabi aims to deliver all orders within 1-5 working days (this may take a bit longer during sale periods) unless otherwise stated on the Site. Estimated delivery times are to be used as a guide only. We are not responsible for any delays caused by the local customs clearance processes.


Kiabi Premier Conditions of use

The service is for personal use only and is not available for customers who purchase goods for business, re-sale, or wholesale purposes. It is your responsibility to ensure you use the service in accordance with the terms and conditions. Any breach by you will result in the termination of your subscription and no refund will be given. Kiabi reserves the right to amend these terms and conditions and/or discontinue the offer at any time. Kiabi discontinues the offer, you will be refunded pro-rata for the remaining months of your subscription.

Free Delivery applies to orders as follows:

*Free standard shipping on all orders of SAR 299 or more.

Processing delay may vary in peak periods.

All shipping fees are in Saudi Riyals

For delivery, some exceptions may apply.






SAR 25 for orders below SAR 299

1 Business Day

1-5 Business Days


Free for orders SAR 299 and above

1 Business Day

1-5 Business Days


Shipping Policy 

  • Kiabi reserves the right to modify shipping fees at any time without notice.
  • The purchased items will be shipped as soon as possible once the order is processed. Processing and delivery times may vary according to the shipping address and product availability. The estimated delivery dates are calculated from the moment the products leave the Kiabi warehouse.
  • Delivery of products is subject to the rules and regulations of the shipping company and those related to signature attesting to the receipt of the goods. If you are absent at the time of delivery, the tracking and pick up of products according to the rules and procedures of the shipping company will be your responsibility.
  • Unfortunately, we do not currently provide delivery to addresses outside of Saudi Arabia.


Termination and Cancellation

Either Kiabi or you may terminate your Account. If Kiabi terminates your Account, you will be notified by email and an explanation for the termination will be provided.  Notwithstanding the foregoing, we reserve the right to terminate without giving reasons.

If Kiabi terminates your Account, any current or pending orders or payments on your Account will be cancelled and provision of Services will not commence.

Kiabi reserves the right to cancel orders or payments without stating reasons, for any reason prior to processing payment or commencing Services provision.

If orders or payments are cancelled or you terminate your Account for any reason prior to commencement of Services provision you will be refunded any monies paid in relation to those purchases.


Provision of Services

Provision of Services shall commence when full payment has been received.

Kiabi shall use its best endeavors to provide the Services with reasonable skill and care.

Provision of all Services shall be subject to the terms and conditions pertaining directly to those Services.

In the event that Services are provided that are not in conformity with your order and thus incorrect, you should contact us within 7 calendar days to inform us of the mistake. Kiabi will ensure that any necessary corrections to the Services provided are made within 7 working days.



Use of the Site is also governed by our Privacy Policy which is incorporated into these terms and conditions by this reference. Please click Privacy Policy to view.

The Site places cookies onto your computer or device. By accepting these terms and conditions, you are giving consent to Kiabi to place cookies on your computer or device.  Please read the information contained in the Privacy Policy prior to acceptance.

If you wish to opt-out of our placing non-necessary cookies onto your computer or device, please either use the “manage preferences” option on our site or adjust your Internet browser’s settings to restrict cookies as detailed in your Internet browser’s help menu. You may also wish to delete cookies, which have already been placed.  For instructions on how to do this, please consult your Internet browser’s help menu.



Kiabi makes no warranty or representation that the Site will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Service or Services.

No part of this Site is intended to constitute advice and the Content of this Site should not be relied upon when making any decisions or taking any action of any kind.

No part of this Site is intended to constitute a contractual offer capable of acceptance.

Whilst Kiabi uses reasonable endeavors to ensure that the Site is secure and free of errors, viruses and other malware, all Users are advised to take responsibility for their own security, that of their personal details and their computers.


Changes to the Service and these Terms and Conditions

Kiabi reserves the right to change the Site, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the Site following the changes. If Kiabi is required to make any changes to Terms and Conditions by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.


Availability of the Site

The Service is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.

Kiabi accepts no liability for any disruption or non-availability of the Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.


Limitation of Liability

To the maximum extent permitted by law, Kiabi accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Site or any information contained therein. Users should be aware that they use the Site and its Content at their own risk.

Nothing in these Terms and Conditions excludes or restricts Kiabi liability for death or personal injury resulting from any negligence or fraud on the part of Kiabi .

Nothing in these Terms and Conditions excludes or restricts Kiabi liability for any direct or indirect loss or damage arising out of the incorrect provision of Services or out of reliance on incorrect information included on the Site.

Whilst every effort has been made to ensure that these Terms and Conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining Terms and Conditions. This term shall apply only within jurisdictions where a particular term is illegal.


No Waiver

In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.


Previous Terms and Conditions

In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.



Kiabi may from time to time send you information about our products and/or services. If you do not wish to receive such information, please click the “Unsubscribe” link in any email that you receive from us.


Law and Jurisdiction

The use of our website and the product purchase contracts through said website shall be governed and construed in accordance with the applicable laws of KSA. If you have an issue with our Services, please contact us. We will endeavours to resolve your issue as soon as possible.

 Any disputes or Claims arising out of or in connection with these Conditions, including any non-contractual rights or obligations arising out of or in connection with these Conditions shall be referred to and finally resolved by KSA courts. Any controversy that arises or is related to the use of the website or said contracts shall be subject to the non-exclusive jurisdiction of the KSA courts.