FAQ

Creating a Kiabi account is a breeze! You can simply provide your details on our Register page and click Create my account now, and you're all set!

To update your password, visit the Change Password page in the login page .

Unfortunately, we're unable to change your email address as it's linked to all your account details. If you wish to use a different email address, you'll need to create a new Kiabi account. Additionally, you have the option to delete your account.

During checkout, you'll have the opportunity to add a new payment card by saving its information. To remove an old card, sign in to your account, go to Account overview, and click on Saved cards.

Absolutely! Simply log in to your account, access your Account overview, and select Address book. From there, you can add or edit your shipping address and set a default address for future orders.

In addition to viewing past orders, your Order history provides information on current order statuses and access to digital receipts.

Change your subscription preferences for newsletters and promotions by selecting My Preferences, and update your contact details in Account overview to receive tailored recommendations.

Yes, you can. Simply choose to checkout as a guest. However, we'll still need a few details such as your contact number and address to process your order and ensure smooth delivery.

You'll know your order is complete when you reach our Thank you page with your confirmed order details. We'll also send you an email confirmation.

Track your order through the order confirmation email or shipping confirmation email, which includes a tracking link. You'll also receive an SMS with the tracking link once your order is out for delivery.

Yes, as long as your order is still being processed. Contact us at KIABI ( 920006333 ) to cancel. If your order has already shipped, you can initiate a return within 14 days of receipt.

Orders may be cancelled due to stock availability or payment verification issues. We'll promptly refund any payments made.

Refer to our Size Guide for measuring tips and size charts. Links to the Size Guide are available on every product page.

While we generally offer the same promotions online as in-store, some promotions may vary.

We accept Visa, Mastercard, and Apple Pay.

Yes, all prices displayed on our website already include VAT.

We work with multiple shipping partners such as

Yes! Orders of SAR 250 or more qualify for free delivery.

Orders for Riyadh, Jeddah, Dammam are shipped the next day. For other areas, delivery takes 1-5 days.

We'll send you an email with a tracking link once your order has shipped. Additionally, our courier will contact you via SMS or WhatsApp to schedule delivery.

Yes, simply call us at KIABI (920006333) to update your shipping address.

You may be asked to present a valid ID, such as your Saudi Arabia ID, passport, or driving license.

Absolutely! They just need to present their valid ID.

You have 30 days from shipping or collection to return your purchase, provided it meets our return policy.

Returns can be processed through our return center or in-store with the original invoice.

Certain items, such as hygiene, earrings, jewelry, sunglasses, hair accessories, cosmetics, and underwear are not eligible for return.

Refunds will be issued according to the original payment method.

If you've paid Cash on Delivery, you'll receive a voucher code or cash refund in-store.

VAT and shipping fees are not refunded.

If you have any questions, reach out to our customer service team.

Once your return is confirmed, refunds will be processed accordingly.

Credit card payments will be refunded to the original card within 21 days.

Cash on Delivery payments can be refunded as a voucher code or in cash at a Kiabi store.

VAT refunds are provided with proof of purchase.

For further assistance, contact us at KIABI (920006333).