Your account

How do I create an account ?

Creating a Kiabi account is a breeze! You can simply provide your details on our Register page and click Create my account now, and you're all set!

How do I change my password ?

To update your password, visit the Change Password page in the login page .

Can I change my email address ?

Unfortunately, we're unable to change your email address as it's linked to all your account details. If you wish to use a different email address, you'll need to create a new Kiabi account. Additionally, you have the option to delete your account.

How do I add a new payment card or remove an old one ?

During checkout, you'll have the opportunity to add a new payment card by saving its information. To remove an old card, sign in to your account, go to Account overview, and click on Saved cards.

Can I add a new shipping address or edit my existing address ?

Absolutely! Simply log in to your account, access your Account overview, and select Address book. From there, you can add or edit your shipping address and set a default address for future orders.

What else can I do with my Order history apart from viewing past orders ?

In addition to viewing past orders, your Order history provides information on current order statuses and access to digital receipts.

What else can I do with my account ?

Change your subscription preferences for newsletters and promotions by selecting My Preferences, and update your contact details in Account overview to receive tailored recommendations.

Can I shop without an account ?

Yes, you can. Simply choose to checkout as a guest. However, we'll still need a few details such as your contact number and address to process your order and ensure smooth delivery.


How do I know if I have completed my order ?

You'll know your order is complete when you reach our Thank you page with your confirmed order details. We'll also send you an email confirmation.

How can I check the status of my order ?

Track your order through the order confirmation email or shipping confirmation email, which includes a tracking link. You'll also receive an SMS with the tracking link once your order is out for delivery.

Can I cancel my order ?

Yes, as long as your order is still being processed. Contact us at KIABI ( 920006333 ) to cancel. If your order has already shipped, you can initiate a return within 14 days of receipt.

Why was my order cancelled ?

Orders may be cancelled due to stock availability or payment verification issues. We'll promptly refund any payments made.

How can I ensure the products I choose will fit me properly ?

Refer to our Size Guide for measuring tips and size charts. Links to the Size Guide are available on every product page.

Can in-store promotions and sales be applied to my online order?

While we generally offer the same promotions online as in-store, some promotions may vary.


What payment methods can I use ?

We accept Visa, Mastercard, and Apple Pay.

Are your prices inclusive of VAT ?

Yes, all prices displayed on our website already include VAT.

Shipping & services

We aim to make your shopping experience hassle-free. Here's what you need to know about our delivery services.

What are Kiabi’s shipping rates?

*Free standard shipping on all orders of SAR 250 or more.*

Processing and delivery times vary depending on location and product availability. Estimated delivery dates are calculated from the moment products leave our warehouse.

Once the courier takes possession of items, ownership transfers to the buyer.

We currently only provide delivery within Saudi Arabia.






SAR 25 for orders below SAR 250

1 business days

1-5 business days


Free for orders SAR 250 and above

1 business days

1-5 business days

Which courier company has Kiabi partnered with ?

We work with multiple shipping partners such as

Can I get free delivery for my order ?

Yes! Orders of SAR 250 or more qualify for free delivery.

When will I receive my order ?

Orders for Riyadh, Jeddah, Dammam are shipped the next day. For other areas, delivery takes 1-5 days.

How will I know when my order is on its way to me ?

We'll send you an email with a tracking link once your order has shipped. Additionally, our courier will contact you via SMS or WhatsApp to schedule delivery.

Can I change my shipping address after placing an order ?

Yes, simply call us at KIABI (920006333) to update your shipping address.

Do I have to present anything at the time of shipping ?

You may be asked to present a valid ID, such as your Saudi Arabia ID, passport, or driving license.

Can someone else receive my order on my behalf ?

Absolutely! They just need to present their valid ID.

Returns & refunds

We understand that circumstances change. Here's how to proceed with returns and refunds.

How long do I have to return an item ?

You have 14 days from shipping or collection to return your purchase, provided it meets our return policy.

Returns can be processed through our return center or in-store with the original invoice.

Certain items, such as hygiene, earrings, jewelry, sunglasses, hair accessories, cosmetics, and underwear are not eligible for return.

Refunds will be issued according to the original payment method.

If you've paid Cash on Delivery, you'll receive a voucher code or cash refund in-store.

VAT and shipping fees are not refunded.

If you have any questions, reach out to our customer service team.


Once your return is confirmed, refunds will be processed accordingly.

Credit card payments will be refunded to the original card within 21 days.

Cash on Delivery payments can be refunded as a voucher code or in cash at a Kiabi store.

VAT refunds are provided with proof of purchase.

For further assistance, contact us at KIABI (920006333).