Refund Process for (in-store returns): For Tabby , Tamara , Creditcard and Mada Payment purchases returned in-store, refunds will be issued in cash only.
Refund Process for Tabby , Tamara , Creditcard and Mada Payment : The amount will be refunded to the Credit card (Visa, Master and AMEX) with which the payment was made. Usually, it takes around 7 to 14 working days, MADA refunds can take up to 14 Days (depending on the type of card and the bank) from our receipt of the product to our warehouse and ensures the safety of the Returned items and the packaging.
Refund will be issued within 3 working days of receiving returned units* at our facility.
We guarantee to refund unworn or unwashed items when you return it in sellable condition, with the original receipt and packaging, within 30 days of your purchase. Kiabi reserves the right to refuse any return sent or communicated after the 30 day period or the return of any item which is not in the same condition as when received.
Share information about your brand with your customers. Describe a product, make announcements, or welcome customers to your store.
You may return online orders free via courier through return center
Purchases and orders placed in-store can be returned in-store only.
is currently available.
keep invoice contains the barcode, show it to any of the store's staff so they will be able to serve you.
** Refund Process for (in-store returns): For Tabby , Tamara , Creditcard and Mada Payment purchases returned in-store, refunds will be issued in cash only.
For now, you can request a return through the Returns Center link on our website, a courier will contact you to return the items.
Please note that shipping charges are non-refundable.
We understand that circumstances change. Here's how to proceed with returns and refunds.
You have 14 days from shipping or collection to return your purchase, provided it meets our return policy.
Returns can be processed through our return center or in-store with the original invoice.
Certain items, such as hygiene, earrings, jewelry, sunglasses, hair accessories, cosmetics, and underwear are not eligible for return.
Refunds will be issued according to the original payment method.
If you've paid Cash on Delivery, you'll receive a voucher code or cash refund in-store.
VAT and shipping fees are not refunded.
If you have any questions, reach out to our customer service team.
Once your return is confirmed, refunds will be processed accordingly.
Credit card payments will be refunded to the original card within 21 days.
Cash on Delivery payments can be refunded as a voucher code or in cash at a Kiabi store.
VAT refunds are provided with proof of purchase.
For further assistance, contact us at KIABI (920006333).